Oxxus.net is the website owned by Pop Media, privately owned company
based in Auckland, New Zealand. People working with Oxxus are technicians,
programmers, system admins and specialists within Unix, Linux, Java. Even
though most of us are IT geeks, we realise that the huge part of our job
is not technical but people oriented ie. customer service.
We may not all have by-the-book customer service training but what we
do have is the right attitude and ...
Company wide commitment to customer satisfaction
to giving you the customer, what you need, want and value. It's not about
strict policies and working by the book. We dispise bureaucracy! It's
about recognizing when it's necessary to follow the rules and when it's
appropriate to throw the rule book out the window. Customers are individuals
with different needs and the same solution can not satisfy every individual.
Team spirit is at the core of customer satisfaction
If you were to ask a person working on the help desk why they do what
they do, 9 out of 10 times you'd get a blank stare. Or something like:
'because that's my job'. Here it's a different story.
Did you know that 5 out of 7 members of our team were personal friends
and/or colleagues long before Oxxus was even established? Absolutely true.
We've built the dream team where there's no hierarchy and everyone's job
is equally important. Cliche it may be, but team spirit is what differentiates
an employee that works for a paycheck from a team member that works for
the common goal.
The common goal...
To maintain long-term professional, satisfactory and mutually respectfull
relationship with our clients. If anyone is ever unhappy here for whatever
reason that can't be resolved, we actually encourage them to close their
accounts. Our goal is not to have hundreds of thousands of unsatisfied
customers circling around for a couple of month each. Our goal is to have
long-term satisfied customers that will spread the word and send more
customers our way. We believe this is a more viable, long-term strategy
for company expansion.
You have the right to expect...
that we recognize you have individual needs and will always try our
very best to accomodate you.
that we'll bend over backwards to help you resolve any problems with
your website
to get the real story if our services are interrupted - the facts,
the causes, the solutions and the recommendations.
that your privacy will be respected. We'll never give, sell or rent
your personal information to another party (unless it's government officials)
we won't snoop around your account or in any way interfere with your
operations. Your website is your business. As long as you're not doing
anything illegal or against the terms of service.
Keep It Real is our motto
Because the difference between 'Italian shoe' and 'Taiwaneese shoe' is
apparent from the airplane (even to most straight men).
We don't employ sales people. The text on this website is written by
the people within Oxxus.net (Pop Media). Not by a big CEO uninvolved in
daily operations or a sales rep. We tell it how it is. We like to keep
it real. That's just how we like to do business.
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