Real Humans, Ready And Willing To Help You 24x7

Team of competent and experienced admins, technicians and customer service reps on your back and call 24x7. We're even here on public holidays!

You have your industry that you're an expert in, and we have ours. We don't assume you should know all the tech jargon and will speak to you in plain-english. We do not outsource customer support to a call center or another company. All your support requests are handled by our own l in-house customer support team Put the face to and meet the people behind Oxxus.net We are not resellers for any 3rd party provider

Please hold the line and we'll be with you in

... 25minutes

Ever been through the 25 minute sitting through an automated voicemail ordeal?

Then you know too well how frustrating and time wasting it is. Instead of getting on with your work (or play), you have to listen to the stale music and adverts, hopping that even after 25minutes you'll get to speak to the live person.

4 hours support response

When you have a problem just shoot us an email and check back in 4 hours . Our response and resolution will be waiting in your inbox. This way you can do something more productive than being on hold! Send us a test email and see for yourself.

What if my site suddenly stops working in the middle of the night?

Servers Monitored 24x7.

Automated server checker scans all servers every 5 minutes around the clock. If problem is detected, SMS notification is sent to our technicians who are then immediately sent to repair the issue.

Servers and customers are never left unattended. Daytime, nighttime, holidays, all timezones, there's always someone minding the servers and the customers.

Emergency Policy: Priority of reply

Discovering your website is offline is inconvenient and frustrating enough. To top it all off, having your support requests ignored for hours is plain cruel! If your website is offline, our support team will treat it as top priority and will attend to your request ahead of other less urgent issues. They'll get resolved quickly and efficiently and website recovered without delays.

To get emergency support simply send us a request marked "URGENT" and it'll be forwarded directly to the person in charge of urgent requests. We appreciate you not misusing this priority policy for issues which are not truly urgent.

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