Domains
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| Can you register a domain name for me?
Yes we can register .com .biz .org .net .tv domain names at the cost of . You can register your domain name at the same time you order your hosting account. Search for your domain here
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| Can you register country specific domains?
No, we can not register any country specific domains. You'll need to contact your local registry to complete the registration. We can host ALL country specific domains (after you register them elsewhere).
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| Am I the owner of the domain name that you register for me?
Yes. The domain name we register for you is competely your property. It is registered in your name and not ours. Should you decide to move to another host at some point in the future, you'll be free to do so.
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| How long does a registration of a new domain take?
Domain will be registered couple of hours upon the receipt of your request.
Your registered domain name will be functional 24-48 hours from when you register it.
This is because the DNS databases need some time to synchronize and refresh the information for your domain.
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| Do you provide me with a domain management interface?
You can request to have access to your domain management interface. Once the domain is registered, you'll need to contact our support team to create a domain account for you so you can log in to manage it on your own.
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| How much does it cost to transfer my domain to you?
The cost of domain transfer is . Your domain will be transferred to our registry + you'll receive a 1year top up on the domain term. For example, if the domain was due to expire in aug 08, with the 1year top up, the new expiration date will be aug 08. If you pay for 1year of hosting you'll recieve this domain transfer for free.
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| Do I need to have a registered domain name to have a web site online?
No, you don't need to have a regstered domain in order to have a site online. You can host your site on a unique ip address . In your order form you'll be given an option to purchase an IP Address so just tick 'yes'.
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| What domain extensions can you host? Can you host international (country specific) domain names?
Yes we can host any international domain name, with any extension, from any country.
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| Can you register a domain name for me?
Yes we can register .com .biz .org .net .tv domain names at the cost of . You can register your domain name at the same time you order your hosting account. Search for your domain here
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| What is domain 'locking' and why is it crucial?
In 2005 Domain registries introduced a new domain transfer policy that makes it very easy for anyone to steal your domain name. That is if your domain is not locked. That is why it's crucial your domain is locked. All domains registered through us are LOCKED upon registration so you don't have to worry.
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Emails
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| Do I get to keep my old emails once I switch to you?
Emails that are ie: sales@YourDomainName.com are connected to your domain name not your hosting service provider.
So when you switch provider they will stay intact.
Plus, with us you will be able to open more than 150 email accounts under your domain for your employees, friends and family!
Emails that are: ie. sales@hostingProviderDomain.com are the only ones that are connected to your hosting provider and you can't keep those, unless you make an arrangement with your provider.
Emails that are ie. sales@yahoo.com or other free email provider are not related to your hosting, therefore will stay the same once you switch providers.
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| Do you have webmail? Will I be able to check my emails when I am away from my home/office computer?
Yes, all our accounts have a webmail option. What this means is that you can log on to the internet (to the address we will give you once you sign up - www.yourdomain.com/webmail/ ) and check your mail from any computer that has internet access. You can even check them from your cell phone if you have web capable cell phone. This feature is very handy if you travel alot, work from different computers as your emails don't need to stay tied to the email client on your PC.
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| What is the size of the email boxes?
You set your own email box size limit as long as the total size of your email box (incl. all other site services) doesn't exceed the total space limits of your plan.
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| Do you provide secure email access?
Secure email access is only enabled by default on business hosting plan and ecommerce hosting package. If you're choosing a different plan you can secure your email access by simply installing an SSL Certificate on your account. The cost of SSL Certificate is . We will handle the entire installation of the certificate so you won't have to do a thing! To order an SSL just tick 'SSL' add-on service in your order form.
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| Can I use your POP3/SMTP servers?
Yes you can. Full instructions on using these services will be provided in your account setup email.
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| I'm transferring from another host and I'm not sure how to move my emails across?
What you'll need to do is setup new email accounts with us before you cancel your old hosting or change your domain settings. This way your email service will be functional the entire time and you will not lose any important emails. Full step-by-step instructions on setting up emails will be emailed to you upon the activation of your hosting account. It's so simple to setup you just can't go wrong!
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Servers
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| Which platform of operating system do your servers use?
Our servers use RedHat Linux and Apache Web Server, the best and the most reliable Internet server solution.
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| Where are your servers located?
Our servers are located in EV1 Datacenter in Dallas, Texas, USA. The datacenter and the support center are both staffed and monitored 24x7.
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| What are your security features?
All servers are behind a firewall with Kernel security patches for maximum security of your website. We're always up to date with current security issues and servers are regularly patched to cover new vulnerabilities. Get more info on security features
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| Do you do regular backups?
Yes we do daily backups of the entire system and all the websites.
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| What is your server uptime history?
Across the board, including all the servers we run, we continuously achieve 99.7% + server uptime for our clients.
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| I've created my website in DreamWeaver. Can I host it on your servers?
You can host your website with us, regardless of what computer, platform or the operating system you used to develop your site.
Regardless of which program you used to create your website (Dreamweaver, FrontPage or other software) you can still host it with us.
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Supported Technologies
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| Do you support ASP?
No. At these stage we use only unix system and asp pages are windows based. We are looking at getting some windows servers in the future but, for the time being, these are not available.
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| Do you support Microsoft FrontPage?
Yes we have all the FrontPage 2004 extensions included in a plan at no additional cost
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| Do you support Cold Fusion?
At this time we do not support Cold Fusion. Cold Fusion works best on NT or Win2k Server platforms whereaswe are a UNIX-only web host.
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| What version of PostgreSQL are you running?
PostgreSQL
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| What version of PHP are you supporting?
PHP
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| What version of MySQL are you running?
MySQL
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| How do I create and maintain MySQL database?
You can create and maintain your MySQL databases through PhpMy Admin (most popular database administration tool today)
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| Can I add my own CGI scripts?
Our web servers have the capability to run CGI scripts in your own "cgi-bin" directory. Scripts may be written in Perl and CGI languages.
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| Do you support FLASH?
Yes we have full support for Macromedia Flash
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| Do you support Shockwave?
Yes we have full support for Macromedia Shockwave
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| Do you support MP3 files?
Yes we support MP3 files on all our plans
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| Do you support SSI's?
Yes.
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| Do you support SSL?
Yes we do support SSL. In order to take advantage of the SSL you'll need to install an SSL Certificate.
SSL Certificates (and a unique ip address needed to install the certificate)
Cost: . If you already have an ip address on your account (this is an additional feature you would've ordered seperately to the hosting plan) then the ip address fee of will not be billed.
You can order SSL Certificate at the same time you order your hosting account. Or, you can order it at any time later on, through the help desk.
The certificate will be installed on your account within 24h (allow up to 48h if you order over the weekend)
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| How much does SSL certificate cost?
SSL Certificate Cost: . This includes everything, the SSL Certificate, Unique IP Address and installation fee. Once you've ordered our technicians will install the certificate on your account and it'll be ready to use within 24h.
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| Is there a Certificate Instalation fee?
Set Up Fee: US$0 - For hosting clients buying SSL Cert. from Oxxus
Set Up Fee - US$15 For hosting clients buying SSL Cert. Elsewhere
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Payments and Billing
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| Which currency are your prices in?
All prices on the website are in USD . Convert USD prices to your local currency.
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| How long after I sign up will my account be set up?
Yes we know you're eager to get started ASAP so we won't keep you in suspence. Your account will be setup and ready to use within just 4hours of placing your order! Once the account is ready, we will email you all the login + setup instructions.
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| Is there a minimum term contract?
Minimum period is 1 month! You can cancel your account at any time after that (there is no 30 day cancelation policy).
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| What payment methods do you accept?
We accept: VISA, MasterCard, Visa Delta and Paypal. If you do not have a credit card, you can also pay via Western Union. If you are paying through Western Union your account may take a bit longer to setup as the funds have to be received before the account can be activated.
If you're payment monthly/quarterly with your credit card or paypal, payments will be automatically deducted off of your credit card/Paypal each month (or quarter). This way you don't have to worry about remembering or missing a payment deadline each month/quarter. Payments will stop as soon as you cancel your account.
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| Payment frequency/period?
You can choose to pay monthly, quarterly(every 3 months) or yearly. See pricing details for all options.
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| Is there any special discount if I pay for a full 1year?
Yes, absolutely! Check out our special deals section.
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| Do you accept international customers?
Absolutely! We welcome potential clients from all over the world. We currently host customers from countries worldwide (most likely we have clients from your country too).
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| Are your hosting plans upgradeable? What's the procedure?
You can upgrade your plan at any point and there is no charge for the upgrade! You'll be able to upgrade the entire hosting plan or order extra services such as disc space, bandwidth, IP address, SSL Certificate through our customer help desk. You'll have access to the help desk section once you've created your 1st account. Once you order the extra service, the service will be added to your account within 4hours (24h for SSL Certificates).
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| What happens when I exceed my bandwidth allowance?
You will be notified by email when you are approaching your limit. You can then purchase extra bandwidth at . Alternatively, if you don't want to pay the additional charge, you can deactivate your account until the end of the billing cycle.
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| Is there a way to monitor my bandwidth so I know how much I'm using?
Yes, you can monitor your bandwidth through the web site stats that are included in each plan or through your control panel interface.
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| I want to setup an ecommerce store. Which plan would be most suitable?
The best option for Ecommerce sites is Ecommerce hosting plan . If you have Java on your website then you'll need to go for one of the Java plans.
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| Will you place any flashing banners or ads on my site?
Absolutely Not. No advertising at all will be placed on your site.
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| What is domain 'locking' and why is it crucial?
In 2005 Domain registries introduced a new domain transfer policy that makes it very easy for anyone to steal your domain name. That is if your domain is not locked. That is why it's crucial your domain is locked. All domains registered through us are LOCKED upon registration so you don't have to worry.
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Other
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| Are your hosting plans upgradeable? What's the procedure?
You can upgrade your plan at any point and there is no charge for the upgrade! You'll be able to upgrade the entire hosting plan or order extra services such as disc space, bandwidth, IP address, SSL Certificate through our customer help desk. You'll have access to the help desk section once you've created your 1st account. Once you order the extra service, the service will be added to your account within 4hours (24h for SSL Certificates).
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| What happens when I exceed my bandwidth allowance?
You will be notified by email when you are approaching your limit. You can then purchase extra bandwidth at . Alternatively, if you don't want to pay the additional charge, you can deactivate your account until the end of the billing cycle.
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| Is there a way to monitor my bandwidth so I know how much I'm using?
Yes, you can monitor your bandwidth through the web site stats that are included in each plan or through your control panel interface.
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| I want to setup an ecommerce store. Which plan would be most suitable?
The best option for Ecommerce sites is Ecommerce hosting plan . If you have Java on your website then you'll need to go for one of the Java plans.
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| Will you place any flashing banners or ads on my site?
Absolutely Not. No advertising at all will be placed on your site.
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| Is my Macintosh computer compatible with your hosting plan?
You can host your website with us, regardless of what computer, platform or the operating system you used to develop your site.
Regardless of which program you used to create your website (Dreamweaver, FrontPage or other software) you can still host it with us.
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